As we all know, reliability is paramount for our business in ensuring we achieve customer satisfaction. There are of course many reasons why on occasion, reliability may be affected, for example road works, incidents on the road, or inclement weather, which are unavoidable. However despite this, depot managers are responsible for ensuring that the running and recovery times are accurate for all routes.
From driver focus groups and liaising with the union, we at Bootle identified some anomalies which were affecting our service reliability, and for obvious reasons wanted to put this right. Therefore on 11th January we had a significant service change on routes 54, 58, 62, 311, 310 and a new route 63. Whilst it is early days, the changes seem to be a huge success, with reliability bolstered by as much as 10%, which is an excellent result. This will obviously improve our all-important customer satisfaction, but we have also received some really positive feedback from both drivers and supervisors too.
Aside from these achievements, we are also looking forward to the delivery of 16 brand new E400 double decker’s for our 52/52A service this year, which is a real boost for Bootle depot. The double decker’s will come with e-leather seats and free WiFi. We are confident that these types of additions to our routes will help to increase in passenger numbers by making bus travel a more attractive option and in turn boost the route profitability. As with any garage, our engineering department are also looking forward to having these new buses as part of our fleet. We are aiming to launch these vehicles on Sunday 1st March by offering a “free travel” day for both our existing passengers, and also potential customers who may be interested in using the service.
Whilst it is Beauty Machine early days for the service changes, our initial positive staff feedback has given 980nm laser an indication it will be a success, however we will continue to monitor the reliability to measure the long lasting performance. We are all looking forward to introducing the new vehicles to our fleet and look forward to our anticipated positive customer feedback… watch this space!