Rewarding awards


The best thing about working in the bus industry is the people. And when I say the people, I don’t just mean the customers. I mean my colleagues. Both those in my team, and those from across the entire network. Day in, day out, the wonderful people of Arriva work hard at servicing, innovating, and pushing the limitations – all in the name of making bus travel better. The industry is by no means perfect, but we’re trying all the time to bring about the changes that will make our customers happy. It’s not easy, but we like it. And we’re proud of the part we each play, be it from behind a wheel, or sat at a desk.

This is why I love this time of year. It’s now that we as an industry take a good hard look at ourselves and ask ‘what have we achieved in the last 12 months’? The answer? Lots. Lots and lots. And it’s good. Really good.

The UK Bus Awards are designed to recognise, celebrate and promote excellence and best practice throughout the UK bus industry. And it does so quite wonderfully. Last week, professionals from across the country congregated together at the Transport Museum in Wythall, Worcestershire, not only to find out whether we were lucky enough to be added to the prestigious awards shortlist, but also to see how far the industry has moved forward since this point last year.

It gives us a great opportunity to meet, greet and mingle with our peers, learn from the success of others and shine a spotlight one those who deserve it. It’s fantastic for the morale of our team. To see what they’ve achieved applauded so publicly is the PR of dreams, and as a communications professional, it must be said, it gives me a rather warm and fuzzy feeling inside.

This year, I have been blown away by once again by what Arriva has accomplished. We have topped the shortlist with an impressive 15 nominations across 17 hotly contested categories – recognised both regionally and nationally across the full range of people focused, operational and technical accolades. And we will now be hoping to scoop a number of the final prizes during the glittering awards ceremony on 24th November, at the Hilton Hotel on Park Lane, London.

These awards-nods are absolutely testament to the incredibly dedicated teams and individuals that make up the wider Arriva business, who consistently strive to deliver excellence for our customers on a day to day basis.

It’s a huge honour for all concerned, and a pat on the back that is not only thoroughly deserved, but sometimes needed, as we continue to tackle the day to day challenges of life within the bus industry. I for one, second the notion that we are all winners already, even by getting this far, but I cannot wait to see how many of our team bring home the gold, silver or bronze wear in November. Either way, I’m proud to be #TeamArriva.

The full list of our nominations:

• Unsung Heroes Award – Kevin Richardson, Arriva North East
• Young Manager of the Year – Will Pare, Arriva North East
• Young Manager of the Year – Jessica Mills, Arriva Yorkshire
• Top National Bus Driver – Daniel Curry, Arriva North East
• Top National Bus Driver – David Skitt, Arriva Midlands
• Engineer of the Year – Anthony Lowe, Arriva Yorkshire
• Innovation – The Arriva Bus App: A Smarter Way to Travel, Arriva UK Bus
• Making Buses a Better Choice – Taking bus travel to the MAX, Arriva North East and Yorkshire
• Making Buses a Better Choice – The Arriva Bus App: A Smarter Way to Travel, Arriva UK Bus
• Marketing Initiative of the Year – Posh & Double Decks, Arriva Merseyside
• Marketing Initiative of the Year – The Arriva Bus App: A Smarter Way to Travel, Arriva UK Bus
• Putting Passengers First – Live Chat: It’s good to talk, Arriva UK Bus
• Top National Bus Depot – Newcastle, Arriva North East
• Top National Bus Depot – Birkenhead, Arriva North West
• Top London Bus Driver – Abdallah Bin Masood, Arriva South London

Forfurther information about the UK Bus Awards, visit